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Provision of out of hours customer call centre services.

Provision of out of hours customer call centre services. is a UK public sector tender from Connexus Homes Limited (West Midlands), with an estimated value of £212,000. The closing date is .

In our daily copy of Find a Tender and Contracts Finder data (), 2 open tenders share CPV 79342300.

Provision of out of hours customer call centre services. Source: Find a Tender and Contracts Finder
BuyerConnexus Homes Limited (Craven Arms)
Published
Closing date, 12:00 UK time
Estimated value£212,000
CPV code79342300 — Customer services
79500000 — Office-support services
79510000 — Telephone-answering services
79512000 — Call centre
CPV categoryBusiness services: law, marketing, consulting, recruitment, printing and security
Contract typeServices
ProcedureCompetitive flexible procedure
RegionWest Midlands
Location—
Marked suitable forSMEs (small and medium-sized enterprises)
SourceFind a Tender, notice 096246-2026

Read the full notice and documents on Find a Tender

Summary from the notice

The service is required to ensure that customers can access timely support outside of Connexus’ normal working hours, including evenings, weekends, bank holidays and other closure periods. Connexus is seeking to appoint a supplier with proven experience of delivering out of hours services within…

Official summary as published on Find a Tender (shortened).

How this procurement works

This uses the competitive flexible procedure (Procurement Act 2023). The buyer designs its own stages, often a request to participate first, then invited tenders. Read the notice for each stage and deadline.

Who can bid

The buyer marked this tender as suitable for SMEs. That is a signal the buyer expects smaller organisations to be able to bid, but you still need to meet the requirements in the notice.

Closing date

19 days left: the deadline for tenders is , 12:00 UK time (as of ). Late submissions are normally rejected; check the notice for the exact time and how to submit.

Next steps

  1. Register as a supplier on Find a Tender — it is free. Never pay anyone for "registration".
  2. Open the official notice, follow the link to the buyer's tender portal and download the documents.
  3. Check that you meet the selection criteria (experience, insurance, finances) and send clarification questions early.
  4. Prepare your response, including any social value questions, and submit before the closing date.

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